At Artivoke, we want you to be completely satisfied with your purchase. Our Return Policy ensures a hassle-free process for returning products. Please review the following guidelines and procedures regarding returns:
- Eligibility for Returns:
- Products are eligible for return within [X] days from the date of delivery.
- To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
- Non-Returnable Items:
- Certain items, such as personalized or customized products, perishable goods, and intimate or sanitary goods, are non-returnable for hygiene and safety reasons.
- Digital products, gift cards, and clearance items are also non-returnable.
- Return Process:
- To initiate a return, please contact our customer support team at [contact information].
- Provide the order details and reason for the return. Our team will guide you through the return process.
- Return Shipping:
- The cost of return shipping is the responsibility of the customer unless the return is due to a defective or incorrect item received.
- We recommend using a trackable shipping service for return shipments and keeping the tracking details for reference.
- Refund or Exchange:
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed using the original payment method. Please note that it may take some time for the refund to be reflected in your account.
- If eligible for an exchange, we will process the exchange based on product availability.
- Damaged or Defective Items:
- In the case of receiving a damaged or defective item, please contact our customer support immediately. We will assist you in resolving the issue.
- Exceptions and Conditions:
- Artivoke reserves the right to refuse returns or provide partial refunds based on the condition of the returned product or failure to meet the return policy requirements.
- Refunds may be subject to deductions for any applicable shipping fees, restocking fees, or other charges.
Please note that this Return Policy is subject to change without prior notice. The most current version of the policy will be posted on our website.
For more information about returns or if you have any specific inquiries, please refer to our website or contact our customer support team.